Refund policy

Last updated: July 2, 2026

Thank you for shopping with Shiaprints.

We aim to make the return process as simple as possible. If you wish to request a return, simply log in to your account by clicking "My Account" on our website. From there, you can submit a return request and track its status through our self-service return portal.

If you are unable to access your account, you can also contact us at support.shiaprints@gmail.com, and we will be happy to assist you.

Our Products

All of our products are made on demand. Production begins only after an order has been placed, meaning each item is produced specifically for that order.

Right of Withdrawal (EU Customers)

If you are a consumer residing within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.

To exercise your right of withdrawal, please submit a return request through My Account or contact us at support.shiaprints@gmail.com within 14 days of receiving your order.

For customers outside the European Union, return rights are subject to the applicable laws of your country.

Return Conditions

To be eligible for a return:

The return request must be submitted within the applicable return period.
The item must be returned in its original condition.
The item must be unworn, unused, unwashed, and free from damage caused by the customer.
The item should be returned in its original packaging or other suitable protective packaging.

Customers are responsible for the cost of return shipping, unless the item was delivered damaged, defective, or incorrect.

We strongly recommend using a tracked shipping service, as the customer remains responsible for the returned item until it has been received by us.

Damaged, Defective or Incorrect Items

If you receive an item that is:

Damaged during delivery
Defective
Incorrectly printed
Different from what you ordered

please contact us within 14 days of receiving your order.

Please include:

Your order number
A description of the issue
Clear photographs showing the problem

Once we have reviewed your claim, we will, where appropriate, offer a replacement or a full refund.

Incorrect Size or Change of Mind

If you ordered the wrong size or simply changed your mind, you may request a return in accordance with applicable consumer protection laws.

We encourage all customers to carefully review our size guide before placing an order. If you are unsure about sizing, please contact us before purchasing.

Unclaimed Parcels

If an order is not collected from the carrier or pickup point and is returned to us or our production partner, this is not considered a shipping error on our part.

Any additional shipping costs incurred for returning or reshipping the parcel may be charged to the customer before the order can be shipped again.

Refunds

Once your returned item has been received and inspected, we will process your refund to the original payment method.

Approved refunds are generally processed within 14 days after we have received the returned item or valid proof of return, in accordance with applicable law.